Rodeo Drive Hotel FAQs
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Rodeo Drive Hotel FAQs:
- What time is check-in and check-out?
- Do I need a credit card to check in?
- What is the cancellation policy?
- Do you offer parking?
- Are you Pet Friendly?
- Do you offer smoking rooms?
- How do I arrange Spa services?
- What services and amenities do you offer in the business center?
- Do you offer rates for long term stays?
- Do you have an on site pool or fitness center?
- Do you offer transportation?
- How do I book an event?
- Do you offer a frequent guest program?
- Do you have an early departure fee?
- Is there an age minimum for check in?
Answers
Q. What time are check-in and check-out?
A. Check-in time is at 3pm and check-out is at noon. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation. If we have the availability, and a guest is not scheduled to check-in to your room, we can offer late check-out. Please note there is a half-day rate (half of your current rate) for staying in your room until 5pm, and checking out after 6pm warrants a full day rate (based on the rate you are paying). Again, late check-out is only based on availability and with confirmation from the front office.
Q. Do I need a Credit Card to check in?
A. All guests are required to present a valid credit card upon arrival along with a form of identification for security purposes. Upon arrival we require the total amount of your stay plus additional authorization for incidental charges to be accessible on the card. Gift cards are not valid as a form of payment. Other forms of payment are available in advance. Check payments are required 14 days prior to arrival to allow processing time. Direct billing is available for select corporate accounts with proper credit approval.
Q. What is the cancellation policy?
A. Most reservations require cancellation 24 hours prior to arrival. However certain noted specials and packages may require additional advanced notice for cancellation. If reservations are cancelled within the 24 hour period a fee equal to (1) one night’s room and tax will be charged.
A. Luxe offers its guest 24-hour valet parking. Overnight parking charge is $30 nightly, which can be charged to your hotel room bill. Visitor parking available, rates starting at $10 for the first hour. Additional fees may apply. Rates and policies are subject to change without notice.
Q. Do you have an onsite pool or fitness center?
A. Our hotel does not have a pool onsite. We have an in-house fitness center equipped with the following high tech state-of-the-art exercise equipment: Recumbent Bike, Elliptical, Fitness Balls, Workout Mats, Treadmill, Deluxe Multi-Purpose Bench, Weights and Resistance Tubes.
A. We do not accept pets on site at this time. However we can arrange boarding for your pet while you are here with us.
Q. Do you offer smoking rooms?
A. Luxe Rodeo is a 100% non-smoking hotel. If guest would like to smoke, some rooms provide outdoor patios to accommodate this request. If you smoke inside of the guest room, a fee of $350 will be charged to your hotel bill for deep cleaning.
Q. How do I arrange Spa Services?
A. Luxe Hotels Sanctuary Spa offers in room services with an array of spa treatments including skin and body treatments; the ideal urban resort experience with the highest level of personalized attention. For more information, or to schedule an appointment, please call (310) 691-7550 or email sunsetspa@luxehotels.com.
Q. What services and amenities do you offer in the business center?
A. Luxe business center offers complimentary use of a Mac and PC, printing services, copies and Wi-Fi access.
Q. Do you offer rates for long term stays?
A. We offer long-term stay rates for guests visiting for longer than 30 days. Rates are based on availability. For additional information contact the hotel sales department or email rodeo@luxehotels.com.
A. Luxe Hotel Rodeo Drive welcomes your wedding, meeting or any other initimate special event. Our experienced and caring catering professionals are available to handle every detail and request. Please call our special events department at (310) 691-7608 or contact us via email at rodeo@luxehotels.com.
Q. Do you offer transportation?
A. Luxe Hotels offers exclusive limousine and shuttle transportation service. To arrange transportation please contact our concierge at rodeo.reception@luxehotels.com.
Q. Do you offer a frequent guest program?
A. We do not have a traditional frequent guest program, but we do recognize and acknowledge our repeat guests in unique ways.
Q. Do you have an early departure fee?
A. We do not currently have an early departure fee; however, if you decide to check out of your room after 5pm, you will be charged for the full night.
Q. Is there an age minimum for check in?
A. You must be 18 years old with valid ID to make a reservation and check in on your own.